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Best Price and Service Policy
Our Commitment
to Our Customers
Striving for
the BEST
TheRoseLingerie.Com
sincerely want to thank our customers for our success, and we offer to our
customers the following policy. We will be relentless with our efforts to provide beautiful lingerie with the BEST PRICE
& CUSTOMER SERVICE.
Unlike companies that DO NOT MENTION ABOUT CUSTOMER SERVICE, we have dedicated
customer service department
for PHONE CALLS / LIVE-CHATS / EMAILS, and outstanding SHIPPING
& PACKAGE TRACKING.
We provide NO DOUBTS CUSTOMER SERVICE using highly customized software,
striving for the best customer service.
We also offer to our customers OUR BESTBUY POLICY. If you come across a
lower price for the same item, even after you have placed an order, we
will do our best to match or beat the price. Unless the item/price is
from liquidation/clearance or unreasonable, we will make serious efforts to
make it clear to our customers our BEST PRICE & SERVICE policy.
We believe our
customer's positive feedback/recommendation is the foundation for our future,
and we will strive to earn your business. Please feel free to contact us with
your advise/opinion/recommendation to admin@TheRoseLingerie.Com
Please
note: We must be able to see the item/price online. Also, once your order is
shipped, this policy can not apply due to complications.
We thank you in
advance for your understanding.
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Return
/ Exchange Policy & Instruction
(Striving
for the best policy in the industry, with # 1 Customer Service)
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You may
return any UNWORN clothing / items for a refund, exchange or store
credit, subject to following terms.
For the health and safety reasons, ANY SIGN of item being worn
will disqualify for return/exchange. Return items
must be packaged carefully in original package with a RA# ( Return
Authorization Number). Underwear and certain specified
undergarments are not returnable for safety reasons.
Exchange /
Return Policy
In
order to maintain our bestbuy prices and excellent customer
service,
there will be 10% restocking fee for all returns and exchanges.
Please
contact our customer service within 15 days of receiving your
package to receive
a RETURN AUTHORIZATION NUMBER (RAN) before sending the item
back.
No return numbers can be issued after the 15 days.
RA# (Return
Authorization Number)
Before sending the merchandise back to us, you will need to use
Live-Chat or call customer service and receive a
Return Authorization Number (RN#), and write outside the box.
You must write the
RA# on the outside of the box below the return address.
All packages that do not have the RAN on the outside of the box will be refused.
All items being returned must be postmarked within 15 business days of receiving them. The receive date is determined by the tracking number for your package.
* The shipping charge to return the package will be billed to your credit card.
* Shipping charges and rush fees are non-refundable.
* Exchanged item can not be returned for exchange/refund.
* Sale items / Clearance items are exchangeable for other
Sale or Clearance items only. No refunds.
* Returned items will be carefully inspected. Any sign of
wear, any amount of smell, stain, pet hair, missing or sign of
wear showing on tag will disqualify for exchange/store-credit, and
will be returned at customers expense.
Please
complete and print the MERCHANDISE
RETURN AUTHORIZATION FORM
for returns.
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| MONEY ORDER PAYMENTS:
Click here to view/print the ORDER FORM. |
| PAYPAL PAYMENTS:
Please make PAYPAL payments to
paypal@theroselingerie.com |
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REMINDER: PLEASE NOTE THAT RETURNING ITEM MUST BE IN PERFECT CONDITION.
ANY AMOUNT OF SMELL OR SIGN OF WEAR WILL DISQUALIFY THE DRESS FOR EXCHANGE/RETURN.
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UPS
GROUND*
USPS
PRIORITY